Refund policy

Order Cancellation & Partial Payments

Orders can be cancelled before dispatch. If you have made a partial payment and your order has not yet been dispatched, you may request a refund of the amount paid.

Once an order has been dispatched, any partial payment or advance payment made towards the order is non-refundable, except where the product is eligible for a return or refund under our Damaged Products policy stated below.

Because our products are made and prepared specifically for each order, cancellations after dispatch cannot be accepted.

7-Day Return Policy — Damaged Products Only

We have a 7-day return policy exclusively for damaged products. You have 7 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at doperides.dr@gmail.com.

If your return is accepted, we’ll provide a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting and receiving approval for a return will not be accepted.

Damages and Issues

Please inspect your order immediately upon delivery. If your product arrives damaged, defective, or incorrect, contact us as soon as possible and provide photographs or videos showing the issue so that we can evaluate it and determine the appropriate resolution.

If the issue is confirmed to be our responsibility, we may offer a replacement or refund, as applicable.

Non-Returnable Items

We do not accept returns for change of mind, incorrect measurements or selections made by the customer, or other reasons unrelated to damage or an incorrect/defective product.

Custom, personalized, or specially made-to-order products are non-returnable except where they arrive damaged, defective, or incorrect.

Refunds

Once an approved return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method within 10 business days. Your bank or payment provider may require additional time to reflect the refund in your account.

For any questions regarding cancellations, returns, or refunds, contact us at doperides.dr@gmail.com.